Frequently Asked Questions
Everything you need to know about your VINIA shopping experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or down for a tailored look.
Are your materials sustainably sourced?
Yes, VINIA is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.